Listen without rushing to fix things, and offer one practical step, like...

https://miloscoolword.evergrovio.com/posts/how-do-i-support-someone-and-still-protect-my-own-well-being

Listen without rushing to fix things, and offer one practical step, like sitting with them while they call for help. Say, “I’m here, and we can take this one step at a time.” Keep kind boundaries. Support may take more than one conversation.