Mobile AI voice agents replace IVR menus and chatbots with natural speech. They...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents replace IVR menus and chatbots with natural speech. They handle routine requests and route complex cases to people. Gartner estimates conversational AI will cut contact-center labor costs by $80 billion in 2026.