Voice AI can slip up, giving wrong answers that frustrate customers. A key way...

https://sticky-wiki.win/index.php/My_Voice_Agent_Mishears_Order_Numbers%E2%80%94How_Do_I_Fix_It%3F

Voice AI can slip up, giving wrong answers that frustrate customers. A key way to catch errors before they reach users is to build in controls like readbacks—for example, repeating order IDs out loud for confirmation