Voice AI sometimes gives wrong answers because it mishears or misinterprets...

https://josuesbestword.quillnesty.com/posts/best-way-to-retire-old-knowledge-base-articles-without-losing-history

Voice AI sometimes gives wrong answers because it mishears or misinterprets data. A practical way to catch these errors early is using “readback” checks, like repeating order IDs to the caller for confirmation