Retail and wholesale workflows describe the same products from different perspectives. The ERP may track purchasing, vendors, costs, and receiving, while the POS focuses on sellable inventory, pricing, and transactions
Communication has been consistent and clear throughout our entire time working with them
A retention dashboard should show whether customers return for reliable service, not encourage employees to push larger or more frequent purchases. For Massachusetts dispensaries, begin with a clear measurement definition and lawfully collected data
Returns and voids look similar to customers but create different accounting and inventory consequences. A void typically cancels or reverses a transaction state, while a return may involve money, product disposition, inventory status, and reporting
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A dispatch log should explain who controlled an order at every meaningful point. GPS coordinates alone do not show why a route changed, whether a handoff was completed, or who authorized an exception
A retention dashboard should show whether customers return for reliable service, not encourage employees to push larger or more frequent purchases. For Massachusetts dispensaries, begin with a clear measurement definition and lawfully collected data
A sync gap happens when one system records an event but another system does not receive it on time. For a dispensary, the dangerous response is to repeat actions blindly
Centralized permission management is essential when employees work across several dispensary locations. A user may need to view one store, sell in another, and have no administrative rights anywhere. That distinction should be designed explicitly
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