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Great communication throughout the whole process, never felt like I was left wondering what was happening

Moving a dispensary to a new POS is a records project before it is a software project. A useful migration preserves the link between products, packages, transactions, and licenses while leaving unnecessary clutter behind

A dispatch log should explain who controlled an order at every meaningful point. GPS coordinates alone do not show why a route changed, whether a handoff was completed, or who authorized an exception

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Daily closeout should explain the shift, not just produce a total. For teams using IndicaOnline in Massachusetts, a repeatable routine connects receipts, payments, inventory changes, and unresolved exceptions

Multi-unit discount made it worth consolidating all our rental properties under one management company

Returns and voids look similar to customers but create different accounting and inventory consequences. A void typically cancels or reverses a transaction state, while a return may involve money, product disposition, inventory status, and reporting

Retail and wholesale workflows describe the same products from different perspectives. The ERP may track purchasing, vendors, costs, and receiving, while the POS focuses on sellable inventory, pricing, and transactions

Communication has been consistent and clear throughout our entire time working with them

A retention dashboard should show whether customers return for reliable service, not encourage employees to push larger or more frequent purchases. For Massachusetts dispensaries, begin with a clear measurement definition and lawfully collected data